Privacy Policy
We understand that your personal information is exactly that — personal.
Whether you're browsing for vehicle parts, placing an order, or simply exploring what we offer, we deeply respect the trust you place in us when you share your data.
This Privacy Policy explains, in a clear and friendly way, what information we collect, why we collect it, how we use it, and how we protect it when you interact with www.brakeup.in, our mobile applications, customer support channels, or any other digital or offline touchpoints operated by us.
By using Brakeup, you agree to the practices described in this Policy. If anything here doesn't sit right with you, we encourage you to reach out — we're always happy to clarify.
brakeup.in is owned and operated by Brakeup Internet Technologies Private Limited, a company incorporated under the laws of India, with its registered office at:
42 High Street, 100 Feet Road, Indiranagar, Bangalore, Karnataka – 560038
What Information We Collect
We only collect information that helps us serve you better, process orders, keep things secure, and improve your experience.
Information You Share With Us Directly
This may include:
- • Your name, email address, phone number
- • Delivery and billing address
- • Vehicle details
- • Information you share with customer support
- • Reviews, comments, or feedback you post publicly
We collect this information when you create an account, place an order, contact us, or participate in surveys or promotions.
Usage & Technical Information
When you browse or use Brakeup, we may automatically collect:
- • IP address and approximate location
- • Browser type and device information
- • Pages visited, time spent, and interactions
- • Referral sources and exit pages
This helps us fix issues, improve performance, and understand what users find useful.
Cookies & Similar Technologies
We use cookies, pixels, and similar tools to remember your preferences, keep you logged in, measure site traffic, and show relevant content and ads. You can manage or disable cookies anytime through your browser settings. Most features of Brakeup may not work perfectly without them — but the choice is always yours.
How We Use Your Information
We use your information with care and purpose. This includes:
- • Processing and delivering your orders
- • Communicating order updates and support responses
- • Improving our website, products, and services
- • Personalising content and recommendations
- • Preventing fraud and securing our platform
- • Sending important service-related messages
- • Sharing offers or updates (you can opt out anytime)
We never sell your personal data.
Marketing Communications
We may occasionally send you offers, updates, or new feature announcements.
If you ever want to stop receiving promotional messages, email us at [email protected] or use the unsubscribe link in emails. Even if you opt out, we'll still send essential transactional messages like order updates.
When We Share Information
We only share information when necessary:
With Service Providers
- • Payment gateways
- • Courier partners
- • Technology, analytics, and communication providers
They are contractually required to protect your data.
With Sellers & Partners
To fulfil your orders and handle replacements or service requests.
For Legal & Safety Reasons
- • If required by law, court order, or government authority
- • To prevent fraud, abuse, or security threats
- • To protect Brakeup, our users, or the public
In Business Transitions
If Brakeup undergoes restructuring, merger, or sale, customer data may transfer securely as part of that process.
How We Protect Your Information
We use secure servers, encryption, tokenisation and vault services, and PCI-compliant payment partners.
While no system is 100% foolproof, we follow industry best practices to keep your information safe.
Please remember: Never share your password. Avoid sending sensitive details over unsecured channels.
Where Your Data Is Stored
Your data may be stored on secure cloud servers (including providers like Cloudflare) located in India or other countries. These providers follow strong data protection standards. By using Brakeup, you consent to such storage and processing.
Your Rights & Choices
You can:
- • Access or update your account information
- • Request correction of inaccurate data
- • Opt out of marketing communications
- • Ask questions about how your data is used
Just email us at [email protected].
Third-Party Links
Brakeup may link to third-party websites. We don't control their content or privacy practices. Please review their privacy policies separately. This Policy applies only to Brakeup platforms.
Grievance Officer
If you have concerns or complaints regarding your data or privacy, you can contact our Grievance Officer:
Name: Aiswarya S
Address: 42 High Street, 100 Feet Road, Indiranagar, Bangalore – 560038
Phone: +91 80 8676 2580
Email: [email protected]
We take grievances seriously and aim to resolve them promptly.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. Any updates will be posted on this page. Continued use of Brakeup means you accept the revised Policy.
Jurisdiction
This Privacy Policy is governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in Bangalore, Karnataka.