Shipping Policy

1. Where We Ship

Right now, we deliver only within India.

• • We do not ship internationally at this time
• • Orders can be delivered only to locations and pin codes that are serviceable by our courier partners

If your area isn't serviceable yet, we promise it's not intentional — we're continuously working to expand coverage.

2. How Shipping Partners Are Chosen

To make deliveries efficient and reliable, Brakeup works with multiple trusted courier and logistics partners across India.

For every order:

• • The courier partner is automatically selected by our system
• • The selection depends on factors like:

• • Your delivery location
• • Pin code serviceability
• • Courier reliability in that area
• • Package size and weight
• • Seller's dispatch location
• • Overall delivery efficiency

Because of this automated process:

• • Customers cannot manually choose or change the courier partner
• • Brakeup does not own delivery vehicles — we rely on independent courier companies to deliver your order

3. Shipping Charges (No Surprises)

We believe in transparency. Any applicable shipping charges are clearly shown before you complete payment.

Shipping costs may vary based on:

• • Delivery location
• • Order value
• • Package size and weight
• • Seller-specific shipping rules

Please note: The shipping charge you see may not match the exact amount charged by the courier company. Free-shipping offers, if any, are promotional and may change or end without prior notice.

4. Order Processing & Dispatch

Once your order is confirmed, we usually process and dispatch it within up to 5 business days. In most cases, sellers dispatch earlier depending on stock availability and operational factors.

Business days do not include Saturdays, Sundays, or public holidays.

Sometimes dispatch may take a little longer due to high order volumes or sales, seller-side delays, regulatory checks, operational challenges, or unavoidable events like weather issues, strikes, or transport disruptions. We always try our best.

5. Delivery Timelines (What to Expect)

Delivery time depends on your location, courier partner, and local conditions. Any delivery dates shown on the website or shared via messages are always estimates.

Delays can happen due to courier operations, weather conditions, government inspections or restrictions, incorrect or incomplete address details, or customer unavailability during delivery attempts.

6. Delivery Address – Please Double-Check

To avoid delivery issues, please make sure your delivery address is complete, accurate, and serviceable. Once an order is placed, the delivery address cannot be changed.

If an order is returned because the address is incorrect or incomplete, or delivery repeatedly fails, the order may be cancelled and returned to the seller.

7. Tracking Your Order

Once your order is dispatched, tracking details may be shared via SMS, email, or phone call. You can also track your order directly on the Brakeup website.

Tracking updates come from courier partners, so there may occasionally be delays or inaccuracies. This is outside Brakeup's direct control, but we're happy to assist if needed.

8. Failed Deliveries & Reattempts

• • Courier partners usually attempt delivery multiple times
• • If delivery fails, the courier may contact you directly
• • If there is no response or acceptance after repeated attempts, the order may be returned

9. Partial Shipments

Sometimes, especially for multi-item orders, products may be shipped in separate packages. Each package will have its own tracking information, if applicable.

This helps ensure faster and safer delivery.

10. Returns, Refunds & Exchanges

Your satisfaction matters to us. Returns, refunds, and exchanges are handled as per our Return & Refund Policy.

Shipping charges may or may not be refundable depending on the reason for return. Please review the Return & Refund Policy on our website for full details.

11. Responsibility & Limitations

Brakeup operates as a marketplace and facilitator. Products are shipped by sellers using third-party courier partners. We coordinate, assist, and support customers wherever possible.

12. Updates to This Policy

This Shipping Policy may be updated from time to time. Changes take effect immediately once published on the website. Continuing to use Brakeup means you accept the updated policy.